Disclaimer Use of the information and data contained on this WWW site on these pages is at your sole risk. If you rely on the information on this Site you are responsible for ensuring by independent verification its accuracy, currency or completeness. All linked websites are linked "as is" and CITAB: do not sponsor, endorse or necessarily approve of any material on sites linked from or to this Site; do not make any warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of any material on sites linked from or to this Site; do not make any warranties or representations that material on other web sites to which this site is linked does not infringe the intellectual property rights of any person anywhere in the world; and do not authorise the infringement of any intellectual property rights contained in material in other sites by linking this Site to those other sites. If you use automatic language translation services in connection with this Site you do so at your own risk. The information and data on this Site is subject to change without notice. CITAB may revise this Disclaimer at any time by updating this posting. The Construction Industry Training Advisory board, its agents, officers and employees : make no representations, express or implied, as to the accuracy of the information and data contained on this Site; make no representations, express or implied, as to the accuracy or usefulness of any translation of the information on this Site or any linked site into another language; make no representations as to the availability of the site; accept no liability for any use of the said information and data or reliance placed on it (including translated information and data); make no representations, either expressed or implied, as to the suitability of the said information and data for any particular purpose; accepts no liability for any interference with or damage to a user's computer, software or data occurring in connection with or relating to this site or its use or any site linked to this site; Protecting you privacy Introduction CITAB strives to provide you with exceptional customer service. This includes respecting and protecting your privacy. The Commonwealth Privacy Act 1988 dictate how your personal information is to be protected. Following is the information the Privacy Act requires us to communicate to all of our customers. Your information The information we collect and how we use it  CITAB collects personal information for the purposes of providing statistical information to you. CITAB believes that any personal information we have about you should be carefully protected to ensure that your privacy is maintained.  Essentially personal information is information about an individual whose identity is apparent or can reasonably be ascertained.  We do not sell or rent personal information regarding our customers to any third party.  Your personal information Personal information held by CITAB may include your name, gender, current address, telephone/mobile phone number and e-mail address. We also hold details of any previous or ongoing service provision. Your information is held in strict confidence.  How we collect personal information  CITAB collects personal information through voluntary provision of such by the customer. This may be verbally given, in written form or transmitted electronically. The sort of personal information we need from you will be clear from the questions we ask you.  How we use your personal information  Your personal information may be used to: ·                     Provide the services you require  ·                     Answer an inquiry ·                     Establish and maintain your relationship as a client or prospect including providing you with interviews, newsletters, reports and other information  ·                     Keep you informed of new products and services we believe may be of interest to you ·                     Assist us to make CITAB services more valuable to our clients ·                     Control and improve quality through customer feedback ·                     Inform franchisees of your service requirements  What happens if you choose not to provide us with this information? If you choose not to provide personal information we may not be able to provide you with the level of service we aspire to.  When we disclose your personal information  No personal customer information is disclosed to any party external to the CITAB organisation. All customer details are for the sole purpose of providing the highest levels of customer service.  We may disclose your personal information to and collect it from the following kinds of people or organisations (with whom we have arrangements to protect your privacy), when appropriate, and only in connection with the above purposes: ·                     Venues where CITAB workshops are held. If we wish to use any of this personal information, information or data for any purpose other than that specified above, we would not do so unless we have your express consent to do so.  Exceptions  Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or  Where disclosure is required by law or is reasonably necessary to assist a law enforcement agency. General Choice / Opt out  We may use your personal information to keep you up to date with the range of products and services but only with your consent. When we contact you, you will be given the opportunity to tell us that you do not wish to receive these communications from the company.  Market research We may disclose some of your personal information to an external market research company who may contact you to ascertain your satisfaction with the workshops that you attended. The information collected combined with the findings from the market research will be returned to us in order to improve our service to you. Similar privacy provisions will bind any market research company we may engage. Security of your information We will take all reasonable steps to ensure that all information we collect is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.  Future changes From time to time we may review this policy and amend it to reflect changes in legislation, industry codes or in the business environment. Website Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive on-line. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security. Traffic monitoring Our website service provider will record traffic statistics such as the number of visitors to our site, the date and the time of the visits, the numbers pages viewed, etc. These details are primarily used for optimising our site and its performance. Any details recorded are anonymous and we cannot link your identity to these statistics. Third parties We may use an independent Internet agency to report on web traffic to our site. They may use cookies to gain accurate web data for analysis. On-line surveys From time to time, CITAB may conduct on-line surveys that ask you for demographic data. Participation in these surveys is always voluntary. CITAB aggregates the responses we receive before using the information for research purposes, to improve product offerings or enhance content available on the site. Log files We may use IP addresses to analyse trends, administer the site, track user's movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Links From time to time CITAB may provide access to external websites through links provided on our websites. Be aware when you access one of these websites, we are not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit. Use of e-mail This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks in transmitting information across the Internet. Communications Updating and accessing information We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete. How we will handle your request for information We will endeavour to respond to your request as quickly as possible. In some circumstances we may not agree to allow you access to some or all of the personal information we hold about you, such as when it is unlawful to give it to you. In such cases we will give you the reasons for our decision. What happens if you have a complaint? If you have a complaint about privacy or you do not agree with a decision we have made about your access to your personal information, we will address it and advise you of the outcome. We may ask you to give us the full details of your complaint in writing. If you are unhappy with our response we encourage you to provide further details to allow us to try to resolve the complaint. If you are not satisfied with our decision you can direct your written complaint to the Federal Privacy Commissioner. How to contact us CITAB is committed to standards of privacy, which are consistent with our dedication to customer satisfaction. If you have any questions regarding privacy, please: email us at douglasg@citab.com.au